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Technology Assistance Request Form
Complete this form then click the "submit" button.
User Information
*
Name:
*
TMCC Email:
*
Phone:
Hardware Information
*
Computer Operating System
Not Applicable
Windows XP
Windows Vista
*
Hardware Problem Type
Select the one that most closely describes the reason for your request
Not Applicable, I do not have a hardware problem
This is a brand new computer and needs to be set up
I need a computer moved to a different location
Computer boots up, but then it freezes
Computer boots up, but performance is poor
Computer boots up, but makes strange noises
The CD or DVD drive does not work
The floppy disk drive does not work
Monitor is hooked up but doesn't work
Printer is hooked up but doesn't work
Another peripheral is hooked up but doesn't work
I need a printer, scanner, or other peripheral connected and/or configured
Other (Please specify in the Problem Description box provided below)
Software Information
*
Software Problem Type
Select the one that most closely describes the reason for your request
Not Applicable, I do not have a software problem
Computer has been set up, but needs to be configured
Need computer software installed
Software already installed is not working properly
Software already installed is working but needs upgrading
My computer seems to be infected and/or damaged by a virus or worm
I need software drivers installed for printer, scanner, or other peripheral
Other (Please specify in the Problem Description box provided below)
*
Access Problem
Select the one that most closely describes the reason for your request
Not Applicable, I do not have a problem with access
I am a first time user and need a TMCC user ID & password
I am a first time user and need a TMCC email account
I am a first time user and need a Jenzebar user ID & password
I know my TMCC user ID & password but I cannot log into the TMCC domain
I know my TMCC email information but I cannot log into TMCC Webmail
I know my Jenzebar user ID & password but I cannot log into the Web Portal
I do not remember my TMCC user ID and/or password for logging into the TMCC domain
I do not remember my TMCC user ID and/or password for logging into TMCC email
I do not remember my Jensebar user ID and/or password for logging to the Web Portal
I am unable to connect to the Internet
Other (Please specify in the Problem Description box provided below)
Other Service Request
*
Other Problem Type
Not Applicable
Phone Related
Fax Related
Auditorium Assistance
(For Auditorium Assistance please select all that apply by holding CONTROL key during selection)
Lights
Microphone
Audio Equipment
Laptop with Projector & Screen
Piano
Additional Information
*
Problem Description
In your own words (you do not have to use technical terms), please describe the reason for your support request.
When Needed:
*
Date:
January
February
March
April
May
June
July
August
September
October
November
December
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2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
*
Time:
*
Note - This information is required.
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